Return Policy


For a limited time, we will be offering free shipping and free returns on all orders! To receive a pre-paid return shipping label, please email with your order number and items you would like to return. We will then email you a pre-paid return label. ***Free return label only valid for labels issued by ivy & leo. We will not reimburse any personal expenses for shipping costs***


Online Return Policy:

How do I return items?

If you are not completely satisfied with your Ivy & Leo online purchase, we will gladly accept the return of unworn, unwashed with tags still attached within 14 days of your delivery date. Once we have received the return within the 14-day window, we will gladly issue a refund back to your original form of payment. Please note any shipping charges will not be refunded.

Sale merchandise (50% or more) and earrings are all FINAL sale items and cannot be returned for exchange or store credit.

Please send original sales receipt with return shipment. Return packages will be shipped back at customer's expense.

Please note that we do not accept exchanges. If you would like a different item or size, please follow the return instructions and place a new order for the item you would like.

**Please contact WITHIN 7 DAYS if you have received a damaged, defective or incorrect item.**

To return an item, please follow these simple steps:

Repack the item in its original packaging, if possible, with the original receipt and message.

Include your order number in the following return shipping address:

ivy & leo

Attn: Returns Department

(Your order number)

4145 Park Road

Charlotte, NC 28209

For your security, please return your item(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) with a tracking number. 

Please retain receipt for your records; is not responsible for items damaged or lost in transit.

Can I return an online order to store location?

If you would like to return an order  to a store location please note that STORE CREDIT ONLY WILL BE ISSUED. Our store credits will only be redeemable in our store locations and are not valid online. Please note that returns must be accompanied by the invoice/packing slip in order for store to process refund. Returns to a storefront location must be completed within 14 days of delivery of your order.

If you have any other questions, please e-mail us at


Store Front Return Policy

Exchange or store credit is allowed within 14 days of purchase with original receipt and tags attached. 

Merchandise must be unwashed, unworn, and undamaged for exchange or store credit.

Sale merchandise (50% or more) and earrings are all FINAL sale items and cannot be returned for exchange or store credit.

Store Credit Cards and Gift  Cards are valid for one year from date of issue.

Store Credit cards and Gift cards are not redeemable for cash or the purchase of other gift cards, and the unused value remains on the card. Protect this card like cash; it is non-transferable and cannot be replaced if lost, stolen, or used without authorization.


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