Thank you for shopping with ivy & leo! We hope you are completely obsessed with your purchases. However if you decide the items aren’t for you, we have an easy-to-follow return process in place.

We will gladly accept the return of unworn, unwashed items with tags still attached within 14 days of the original delivery date. Once we have received the items within the 14 day window, the original form of payment will be refunded. After the 14 day window, all items become final sale. Please note that no shipping charges will be refunded.

Shoes must be returned in the original shoe box. Shoes and all items must be returned in a shipping bag or box. We do not accept returns that are damaged due to labels or packing tape being placed on the shoe box or clothing item. Ivy & leo reserves the right to refuse a refund based on the condition of the item returned.

Below are categories in which your items will be FINAL SALE:

  • All Accessories
  • Bodysuits + Intimates
  • Jewelry
  • Hats
  • Sunglasses
  • Candles
  • Sale Items that are 50% Off or More

Please note that we do not accept exchanges. If a different item or size would suit you better, simply follow the return instructions for the item and place a new order for the item/size you would prefer.

Please contact ivy & leo within 7 days if you have received a damaged, defective, or incorrect item. We do not accept damage claims for items that have tags removed and/or have been worn.

Return Instructions

If you would like to use a prepaid USPS label to return your items, please email 
$10 deduction will be taken from your refund amount if you use our provided label.

Please note, you have five days from the date your return label was approved to ship back to us. 

To avoid ivy & leo's return shipping charge, you may send your package back on your own to:

ivy & leo
Attn: Returns Department
(Your Order Number)
4145 Park Road
Charlotte, NC 28209

For your security, please return your item(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) with a tracking number. Please keep a record of the tracking number.

Please include the original packing slip with your order number and items clearly labeled, and allow 1-3 days business days once your package has been delivered to us for your refund to be issued.

In-Store Return Instructions: 

You can return your online purchase to any ivy & leo store.  Please note that items bought online cannot be returned in-store for a refund. We are more than happy to offer store credit for items bought online that are returned in-store. If you would prefer a refund over store credit, the items must be mailed to us.

Please email with any questions or concerns.