Online Return Policy

If needed, how do I Return Items?

Our online return policy is separate from our storefront locations' return policy.

If you are not completely satisfied with your Ivy & Leo online purchase, we will gladly accept the return of unworn, unwashed or defective items, within 14 days of your delivery date. Once we have received the return within the 14-day window, we will gladly issue a refund, less the cost of original shipping, back to your original form of payment. Any time after, a credit of the amount will be issued in the form of a promo code to be used online.

Sale merchandise (50% or more) and earrings are all FINAL sale items and cannot be returned for exchange or store credit.

Please send original sales receipt with return shipment. Return packages will be shipped back at customer's expense.

Please note that we do not accept exchanges. If you would like a different item or size, please follow the return instructions and place a new order for the item you would like.

**Please contact WITHIN 7 DAYS if you have received a damaged, defective or incorrect item.**


To return an item, please follow these simple steps:

Repack the item in its original packaging, if possible, with the original receipt and message.


Include your order number in the following return shipping address:

Attn: Returns Department

(Your order number)

4145 Park Road

Charlotte, NC 28209


For your security, please return your item(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) with a tracking number.
Please retain receipt for your records; is not responsible for items damaged or lost in transit.

If you would like to return an item to a store location please note that STORE CREDIT ONLY WILL BE ISSUED. Our store credits will only be redeemable in our store locations and are not valid online. Please note that returns must be accompanied by the invoice/packing slip in order for store to process refund.

If you have any other questions, please e-mail us at

Please allow up to 7 business days to process your order. Orders placed after 2 pm will not be received until the next business day.  


Store Front Return Policy

Exchange or store credit is allowed within 14 days of purchase with original receipt and tags attached. 

Merchandise must be unwashed, unworn, and undamaged for exchange or store credit.

Sale merchandise (50% or more) and earrings are all FINAL sale items and cannot be returned for exchange or store credit.

Store Credit Cards and Gift  Cards are valid for one year from date of issue.

Store Credit cards and Gift cards are not redeemable for cash or the purchase of other gift cards, and the unused value remains on the card. Protect this card like cash; it is non-transferable and cannot be replaced if lost, stolen, or used without authorization.


Please note that ivy & leo is not responsible for orders that have been lost or damaged in the mail. USPS is responsible for packages once we have shipped out. ivy & leo is also not responsible for orders marked delivered. USPS is responsible for all orders once an order is shipped out. Please contact your local post office to file a claim.

If there is an issue with your tracking number or package delivery please contact USPS before contacting us, please allow 1-4 days for tracking information to be updated, in some cases tracking information will not update and you will still receive your order. If you still have not received your order after the delivery date please contact us.

If your tracking information confirms that your order has been delivered to your order address, but you have not received your order, please contact your local post office directly to investigate the issue and file a claim with them.  We cannot be held accountable for orders that confirm the order has been delivered to your address.

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